Privacy Policy — 55bat

1. Who We Are

55bat ("we", "us", "our", "the Operator") is the internationally licensed entity responsible for operating the online betting and gaming platform accessible at https://55bat.bet. For the purposes of data protection, 55bat acts as the data controller in respect of personal data collected from players registered on the platform.

Our platform serves players across Pakistan — including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and beyond — offering cricket betting markets, PSL and international tournament wagering, live casino games, and premium slot titles. All data processing activities described in this policy relate to our operation of these services.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement governing your use of the 55bat platform.

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2. Data We Collect

55bat collects personal data from you in the following categories, depending on how you interact with our platform:

2.1 Registration and Identity Data

When you create a 55bat account, we collect your full legal name as it appears on your CNIC or passport, your date of birth, your nationality, a valid Pakistani mobile number, an email address, and a username of your choosing. This data is required to create and administer your account and to verify that you meet our minimum age requirement of 21 years.

2.2 Identity Verification (KYC) Data

Before withdrawals are enabled, our compliance team requires a copy of your valid CNIC or passport, and may request proof of payment method ownership or proof of residential address. This data is processed to satisfy our anti-money laundering obligations under our international gaming licence and is handled with a higher level of security than general account data.

2.3 Financial and Transaction Data

We record the details of every deposit and withdrawal you make through the 55bat platform, including the payment method used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, or USDT), transaction amounts in PKR or USDT, timestamps, and transaction reference numbers. We do not store full card numbers or full bank account numbers on our servers.

2.4 Betting and Gaming Activity Data

We maintain a complete record of your wagering activity on the 55bat platform, including bets placed, games played, stakes, outcomes, bonus usage, and account balance history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.

2.5 Technical and Device Data

When you access the 55bat platform via browser or mobile, we automatically collect certain technical data including your IP address, device type and operating system, browser type and version, referring URL, pages visited, session duration, and click-path data. This data is collected through server logs and analytics tools to maintain platform security and improve user experience.

2.6 Communications Data

If you contact 55bat support via live chat, email, or any other channel, we retain records of those communications — including the content of your messages and any files you share — for quality assurance, training, and dispute resolution purposes.

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3. How We Use Your Data

The following table summarises the primary purposes for which 55bat processes your personal data and the corresponding legal basis for each processing activity:

Purpose	Data Categories Used	Legal Basis
Account creation and management	Registration data, device data	Contract performance
Identity verification (KYC)	KYC documents, registration data	Legal obligation / licensing requirement
Payment processing	Financial data, KYC data	Contract performance
Fraud and AML monitoring	All categories	Legal obligation / legitimate interests
Responsible gaming monitoring	Gaming activity, registration data	Legal obligation / legitimate interests
Customer support	Communications data, account data	Contract performance
Platform analytics and improvement	Technical data, gaming activity	Legitimate interests
Marketing communications	Registration data, gaming activity	Consent (opt-in only)
Regulatory reporting	All categories as required	Legal obligation

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4. Legal Basis for Processing

55bat processes your personal data on the following legal grounds:

• Contract Performance: Processing necessary to deliver the betting and gaming services you have contracted with us to provide, including account management, payment processing, and customer support.
• Legal Obligation: Processing required to comply with our international gaming licence conditions, anti-money laundering regulations, and any applicable regulatory reporting requirements imposed by licensing authorities.
• Legitimate Interests: Processing conducted for our legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services — provided these interests are not overridden by your data protection rights.
• Consent: Processing for purposes such as direct marketing communications, where we rely on your freely given, specific, and informed opt-in consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

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5. Sharing Your Data

55bat does not sell your personal data. We share your data only in the circumstances described below, and only to the extent necessary for the stated purpose:

5.1 Payment Service Providers

To process your deposits and withdrawals, we share necessary transaction and identity data with our payment partners including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and our USDT processing provider. These partners act as independent data controllers for their own payment processing activities and are bound by their own privacy policies and applicable financial regulation.

5.2 Game Software Providers

The casino and slot games available on the 55bat platform are supplied by third-party software providers. These providers receive limited technical data (such as a session token and stake amount) necessary to operate the game. They do not receive your full identity or financial data.

5.3 Identity Verification Services

To fulfil our KYC obligations, we may share identity documents with third-party identity verification service providers. These providers process your data solely for verification purposes under strict data processing agreements with 55bat.

5.4 Regulatory and Law Enforcement Authorities

55bat may be required to disclose your personal data to its licensing authority, financial intelligence units, or law enforcement agencies where required by applicable law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 55bat's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to the privacy practices that affect your data.

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6. Cookies & Tracking Technologies

The 55bat platform uses cookies and similar tracking technologies to operate core platform functionality, maintain your login session, remember your preferences, detect fraud, and analyse how players interact with the site so we can improve it.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function. They enable login sessions, security tokens, and core betting functionality. These cannot be disabled without disrupting your use of the platform.
• Functional Cookies: Remember your language preferences, currency display settings, and game lobby filters to personalise your experience.
• Analytics Cookies: Collect anonymised data about how players navigate the platform, which pages are most visited, and where technical errors occur. This data is used solely to improve 55bat's services.
• Security Cookies: Detect and prevent fraudulent activity, account takeover attempts, and automated bot traffic.

6.2 Managing Cookies

You can control non-essential cookies through the cookie preference centre accessible from the platform footer. You may also configure your browser to block or delete cookies, though doing so may impair the functionality of the 55bat platform. 55bat does not use third-party advertising cookies or cross-site tracking technologies for marketing profiling purposes.

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7. International Data Transfers

55bat is operated under an international gaming licence and some of our service providers and data processors are located outside Pakistan. Where your personal data is transferred to countries that may not have equivalent data protection standards to those applicable under our licensing framework, 55bat ensures that appropriate safeguards are in place.

These safeguards include data processing agreements with contractual clauses that require recipients to protect your data to standards equivalent to those applied by 55bat, regular audits of key third-party data processors, and technical security measures including encryption in transit and at rest.

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8. Data Retention

55bat retains your personal data for as long as necessary to fulfil the purpose for which it was collected, and for such additional periods as are required by our licensing authority or applicable anti-money laundering regulations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account's active life plus a minimum of five (5) years following account closure, as required by AML regulations applicable to our licensing jurisdiction.
• KYC and Identity Documents: Retained for a minimum of five (5) years following the end of the business relationship, in accordance with our licensing authority's requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction for financial audit and AML compliance purposes.
• Customer Support Communications: Retained for three (3) years following the close of a support case, unless the matter is subject to ongoing legal proceedings.
• Technical Log Data: Retained for a maximum of thirteen (13) months from the date of collection, after which it is automatically purged or anonymised.
• Marketing Consent Records: Retained for three (3) years from the date consent was last given or renewed, even if you have subsequently opted out, as evidence of the basis on which marketing was sent.

Once the applicable retention period expires, your data is securely deleted or irreversibly anonymised so that it can no longer be linked to you.

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9. Security Measures

55bat employs a layered security architecture to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. Our current security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encryption of sensitive data fields at rest, including stored KYC document references and payment credentials
• One-way cryptographic hashing of account passwords — support staff cannot view or retrieve your password
• Two-factor authentication (2FA) available to all players and mandatory for certain account actions
• Role-based access controls that limit staff access to personal data to only what is necessary for their specific function
• Automated intrusion detection and anomaly monitoring across platform infrastructure
• Regular third-party penetration testing and vulnerability assessments
• Staff data protection training and confidentiality obligations for all personnel with access to player data

While no digital system can guarantee absolute security, 55bat's approach reflects industry best practices and is aligned with the security requirements imposed by our licensing authority. If you believe your account has been compromised, contact our support team immediately via live chat in your account dashboard.

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10. Your Data Rights

As a 55bat player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] or through the in-account live chat. We will respond to all requests within 30 calendar days.

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11. Children & Minors

The 55bat platform is strictly intended for individuals aged 21 years or older. We do not knowingly collect personal data from any person under the age of 21. Our registration process requires a date of birth declaration, and KYC verification using CNIC or passport is mandatory before withdrawal privileges are granted.

If 55bat discovers that personal data has been collected from an individual who was under 21 at the time of registration, the account will be immediately closed, all data will be deleted in accordance with our retention policy, and any funds held will be dealt with in accordance with the requirements of our licensing authority.

Parents or guardians who believe a minor has registered a 55bat account should contact our support team immediately. We take underage gambling prevention extremely seriously and support all efforts to keep minors away from gambling platforms.

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12. Marketing Preferences

55bat sends promotional communications — including bonus offers, PSL match promotions, World Cup betting specials, and new game announcements — only to players who have opted in to marketing at registration or subsequently through their account settings.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in the account settings section of your 55bat dashboard
• Clicking the unsubscribe link included in any marketing email we send you
• Contacting the 55bat support team via live chat and requesting opt-out

Opting out of marketing does not affect service communications — we will continue to send you transactional and account-management notifications (such as deposit confirmations, withdrawal updates, and security alerts) regardless of your marketing preference, as these are necessary for the operation of your account.

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13. Updates to This Policy

55bat may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable regulations, or licensing requirements. When we make material changes — meaning changes that significantly affect your rights or the way we handle your personal data — we will notify you by email to your registered address and by a prominent notice displayed upon your next login to the platform.

Minor or clarificatory changes that do not materially affect your rights may be made without individual notification, though the updated policy will always be published on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how 55bat protects your data.

Your continued use of the 55bat platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with a material change, you may close your account in accordance with the process described in our Terms & Conditions.

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14. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 55bat has handled your personal data, please contact our Data Privacy team through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 from within your 55bat account dashboard — select "Privacy & Data" as the query category for fastest routing

We aim to acknowledge all privacy-related enquiries within two business days and to resolve them within 30 calendar days. For complex requests involving large volumes of data or requiring coordination with third-party processors, we may extend the response period by up to an additional 60 days, in which case we will notify you of the extension and the reason for it.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the dispute resolution body specified by our licensing authority, or to any competent supervisory authority applicable under the laws of your jurisdiction.